Tri-Cities Local Reviews

The story of Lourdes Health begins with compassion and determination. In 1916, the Sisters of St. Joseph arrived in Pasco and opened the town’s first hospital in the Montana Hotel, carrying patients upstairs because there was no elevator. During the 1918 influenza pandemic, the facility became overcrowded, prompting community fundraising that enabled the purchase of land at Park and Fourth Street for a permanent hospital site. This commitment to serving the community laid the foundation for what would become a comprehensive health network. Today, Lourdes operates Lourdes Medical Center, Lourdes Behavioral Health, Lourdes Occupational Health and a network of physician clinics across the Mid‑Columbia region.

Lourdes’ mission statement emphasizes transforming healthcare to make it more effective, more accessible and more compassionate. It pledges to welcome patients regardless of race, religion, economic status or ability to pay, reflecting a commitment to equity and dignity. Research into awards and recognitions reveals that Lourdes Medical Center has earned the Healthgrades Patient Safety Excellence Award™ and the Bariatric Surgery Excellence Award™, distinctions that place it among the top hospitals in the nation for preventing complications and achieving superior outcomes in weight‑loss surgery. Such accolades bolster public confidence and appear frequently in patient testimonials. While detailed patient reviews are scarce online, many community members express gratitude for the hospital’s compassionate nurses, diligent doctors and spiritual care team.

Beyond acute care, Lourdes invests heavily in community programs. It offers Senior Life Solutions for older adults’ mental health, women’s health centers, urgent care clinics to alleviate emergency room overcrowding and outreach initiatives for migrant farmworkers. The organization publishes a community benefit report documenting charity care, health education and partnerships with local nonprofits. Interviews with staff reveal that many view their roles as a calling; chaplains and social workers collaborate to support families dealing with illness, and volunteers knit blankets and deliver them to oncology patients. These efforts demonstrate that Lourdes is more than a hospital, it is a health system woven into the fabric of Pasco.

Facilities and technology at Lourdes continue to evolve. Tours of Lourdes Medical Center reveal modern electronic medical record systems that improve communication among caregivers and reduce errors. Renovations have created private patient rooms, comfortable waiting areas and dedicated spaces for behavioral health services. The Behavioral Health division, often overlooked in rural communities, provides inpatient and outpatient services for adults and adolescents, filling a crucial gap in regional healthcare. Staff training emphasizes cultural competence and trauma‑informed care, making the hospital more responsive to the diverse population it serves. Programs like the HealthyHub provider referral line streamline access to care, connecting patients to specialists within Lourdes and beyond.

Although online reviews of Lourdes Medical Center vary, the positive experiences shared by patients and community members focus on empathy and professionalism. Many recall nurses who stayed late to ensure comfort or physicians who took extra time to explain diagnoses. Others commend the hospital for providing spiritual care, flexible visitation and bilingual services. It is clear from research that Lourdes’ century‑old mission—to heal and serve without discrimination—remains central. Awards for patient safety and bariatric surgery excellence reinforce this image of quality, while investments in mental health and community outreach demonstrate a commitment to holistic wellness. For residents of Pasco and the surrounding region, Lourdes Health represents both a link to the past and a beacon of modern, compassionate care.