Tri-Cities Local Reviews

For homeowners and businesses across the Tri‑Cities, Campbell & Company represents reliability and expertise. Founded in 1983, the company began as a heating and cooling contractor and gradually expanded to include electrical, plumbing and drain‑and‑sewer services. Its evolution reflects both community demand and a guiding philosophy of “doing what’s right,” a value that surfaces repeatedly in customer accounts and company literature. Research reveals that Campbell & Company is not merely a local operation, it is part of the TurnPoint Services network, which describes the business as a trusted local expert and nationally recognized industry leader. Despite this affiliation, Campbell remains locally managed, allowing it to maintain the agility and personal touch that customers appreciate.

Reviewers often highlight Campbell’s responsiveness. On MapQuest, a customer recounts calling after an air conditioner failed during summer; technicians arrived quickly and completed the project the same day. Another customer credits Spencer, a Campbell technician, for explaining each step of a major repair, maintaining a clean work area and ensuring that coworkers were considerate. These stories echo across other platforms: clients praise the company for prompt scheduling, clear communication and professional demeanor. The company’s 4.8‑star rating from nearly 4,000 reviews testifies to consistent customer satisfaction. Many reviewers also appreciate that Campbell stands behind its work with satisfaction guarantees and is willing to return if issues arise.

Part of Campbell & Company’s reputation stems from its 650,000‑plus customer base. Research reveals that the company continually reinvests in training and technology. Technicians undergo rigorous instruction to install HVAC equipment above manufacturer specifications, a practice intended to extend equipment life and reduce warranty calls. Customers note this attention to detail in reviews, citing systems that run quietly and efficiently long after installation. Campbell also expanded its plumbing division in 2016 and a sewer division in 2019, demonstrating responsiveness to customers’ desire for a one‑stop shop. As a result, many reviewers mention calling Campbell for everything from rewiring a home to replacing a water heater and being impressed by consistent quality across departments.

Community involvement is another theme that emerges from research. Campbell sponsors youth sports teams, participates in holiday parades and supports local charities. Several reviews mention technicians volunteering in community clean‑up efforts or donating services for veterans and seniors. The company’s 24‑hour emergency service, highlighted in its Chamber of Commerce listing, is a lifesaver for customers when pipes burst or furnaces quit overnight. Reviews frequently reference the comfort of having a live operator answer calls at any hour. Others appreciate the range of maintenance plans, which provide regular inspections and priority scheduling. These plans, customers say, prevent costly breakdowns and offer peace of mind—an intangible yet valuable aspect noted across multiple testimonials.

Campbell & Company’s Pasco headquarters at 2828 W Irving St. houses not only service trucks and equipment but also a state‑of‑the‑art training facility. Employees gain hands‑on experience with the latest HVAC systems, electrical components and plumbing techniques, ensuring that the team remains at the forefront of industry practices. According to the Construction In Focus profile, the company fosters a culture of continuous improvement and teamwork, attracting technicians who share its core values. Customer reviews reflect this internal culture; many mention that technicians arrive on time, use booties to keep floors clean and explain options without pressure. Clients also appreciate that the company offers financing, enabling them to upgrade to energy‑efficient systems or handle unexpected repairs without financial strain.

Taken together, the facts and reviews paint Campbell & Company as a service provider deeply rooted in integrity and community. It operates on the principle that doing what’s right—not what’s easiest—builds long‑term relationships. In researching the company, it becomes clear that locals trust Campbell not only because of its technical expertise but also because of the way it treats people. Whether addressing a middle‑of‑the‑night plumbing emergency or installing a cutting‑edge heat pump, Campbell & Company consistently earns praise for professionalism, transparency and quality workmanship. Homeowners throughout Pasco and beyond cite the company as a go‑to solution, and the combination of positive customer experiences and a strong ethical framework suggests that Campbell will continue serving the Tri‑Cities for decades to come.